Withdrawal

Please log in to the Client Portal, go to [Funding] > [Withdrawal], select the applicable withdrawal method, complete the beneficiary details and submit your request.

The minimum withdrawal amount is USD 100 (or the equivalent in your account currency). If your trading account balance is below the minimum withdrawal amount, the system will automatically populate the full account balance for you to withdraw, subject to the minimum processing amount of the payment channel.

You may submit a withdrawal request at any time and the relevant team will complete its review within 24 hours. However, withdrawal payments are only remitted on business days, so if you submit a request between Friday evening and the weekend, the payment will be arranged in submission order from the next business day (usually Monday).

No. TMGM does not accept any third-party fund transfers. Withdrawals can only be remitted to a bank account held in your own name.

Under the platform's deposit and withdrawal rules, the withdrawal method must correspond to the deposit method used on your account.

The withdrawal information alias helps you identify and manage your saved beneficiary details. You can set a name that is easy to recognise (for example, the bank name or code) so that you can reuse it later. Each set of withdrawal details must use a different alias; duplicates are not permitted.

Newly added withdrawal details will show as [Unverified] until the first successful withdrawal. The relevant team verifies them at the same time as reviewing the withdrawal request, so this does not prevent you from submitting a withdrawal. Once the first withdrawal completes successfully, the status updates automatically to [Verified].

Withdrawal requests are reviewed within 24 hours. Once the request is approved and the debit is completed, you will receive an email notification. Please refer to the information shown in the Client Portal for the actual crediting time.

You can log in to the Client Portal and go to [Reports] > [Funding Report] to check withdrawal progress. Status updates are also sent by email to your registered email address.

Yes. You may submit a withdrawal request while holding open positions. However, if the account's margin level would fall below 150% after the withdrawal, the request will not pass risk review and no funds will be debited.

Please log in to the Client Portal and go to [Funding] > [Withdrawal], then click [Saved Payment Details] in the top right to add a withdrawal bank account. Once added, you can submit a withdrawal request immediately with no separate verification step. The relevant team verifies the bank account details at the same time as reviewing the withdrawal request.

Withdrawals are only supported to a personal wallet address. Please confirm that your personal wallet supports the blockchain network and cryptocurrency we offer before submitting a withdrawal request. Do not use an exchange wallet or any other non-personal wallet address, as this may cause the withdrawal to fail or the funds not to be credited.

No. Please do not withdraw USDT to another platform's deposit address, as this may result in loss of funds. When submitting a withdrawal, please enter a personal receiving address that you hold yourself.

If your withdrawal shows "address already in use", that receiving address is already linked to another TMGM portal. Please confirm you have entered a personal wallet address and not an exchange deposit address. If the address is already linked to another portal, please use a different personal wallet address that has never been linked to a TMGM portal and submit the withdrawal again.

If you deposited using a credit card, please apply for the withdrawal via the "International Bank Wire / Bank Wire Global" method and provide a bank account in the same country or region as the card-issuing bank.

You may submit a withdrawal request at any time and the relevant team will complete its review within 24 hours. However, withdrawal payments are only remitted on business days, so if you submit a request between Friday evening and the weekend, the payment will be arranged in submission order from the next business day (usually Monday).

If a public holiday affects bank operating hours or the normal operation of deposit or withdrawal channels, the related services and crediting times may be delayed. We will notify you of the affected channels and arrangements by email and via announcements in the Client Portal, and we recommend keeping an eye on the latest announcements. Please refer to the announcement in force at the time for the actual impact.

A withdrawal request can only be cancelled while it is in "Submitted" status. Please log in to the Client Portal, go to [Reports] > [Funding Report] and click the red button to cancel. Once the request has moved to "Processing" or "Completed" status it can no longer be cancelled.