Withdrawal

Please log in to the Client Portal, go to [Funding] > [Withdrawal], select the applicable withdrawal method, complete the beneficiary details and submit your request.

The minimum withdrawal amount is USD 100 (or the equivalent in your account currency). If your trading account balance is below the minimum withdrawal amount, the system will automatically enter your full account balance as the withdrawal amount, subject to the payment channel’s minimum processing amount.

No. TMGM does not accept any third-party fund transfers. Withdrawals can only be made to a bank account held in your own name.

Under the platform’s deposit and withdrawal rules, the withdrawal method must match the deposit method used for your account.

The withdrawal details alias helps you identify and manage your saved beneficiary details. You can set a name that is easy to recognise (for example, the bank name or code) so you can reuse it later. Each set of withdrawal details must have a different alias; duplicate aliases are not permitted.

Newly added withdrawal details will be displayed as [Unverified] until your first successful withdrawal. The relevant team verifies them while reviewing your withdrawal request, so this does not prevent you from submitting a withdrawal request. Once your first withdrawal is completed successfully, the status will automatically update to [Verified].

Withdrawal requests are reviewed within 24 hours. Once your request is approved and the funds have been debited, you will receive an email notification. Please refer to the information displayed in the Client Portal for the actual crediting time.

You can log in to the Client Portal and go to [Reports] > [Funding Report] to check the progress of your withdrawal. Status updates are also sent to your registered email address.

Yes. You can submit a withdrawal request while holding open positions. On weekdays, the account margin level must be above 200% after the withdrawal amount is debited for the request to be approved and processed. On weekends, the margin level must be above 1,000% after the withdrawal amount is debited for the request to be approved and processed.

Log in to the Client Portal and go to [Reports] > [Funding Report] to view your withdrawal history.

Please log in to the Client Portal and go to [Funding] > [Withdrawal], then click [Saved Payment Details] in the top-right corner to add a bank account for withdrawals. Once added, you can submit a withdrawal request immediately, without a separate verification step. The relevant team will verify the bank account details while reviewing the withdrawal request.

No. RMB withdrawals can only be made to a bank card held in your own name.

No. RMB withdrawals can only be requested using a bank card issued in mainland China. Bank cards issued in Hong Kong, Macau or overseas cannot be used for RMB withdrawals.

Withdrawals are supported only to a personal wallet address. Before submitting a withdrawal request, please confirm that your personal wallet supports the blockchain network and cryptocurrency we offer. Do not use an exchange wallet or any other non-personal wallet address, as this may cause the withdrawal to fail or the funds not to be credited.

No. Please do not withdraw USDT to another platform’s deposit address, as this may result in a loss of funds. When submitting a withdrawal request, please enter a personal receiving address that you control.

If your withdrawal shows "address already in use", the receiving address is already linked to another TMGM portal. Please confirm that you have entered a personal wallet address and not an exchange deposit address. If the address is already linked to another portal, please use a different personal wallet address that has never been linked to a TMGM portal and submit your withdrawal again.

TMGM supports USDT withdrawals through three networks: Tron-TRC20 / Ethereum-ERC20 / BNB Smart Chain-BEP20. Select the network for your withdrawal request and ensure that the withdrawal address matches the selected network.

TMGM supports USDC withdrawals via the Ethereum-ERC20 network. Select the network in your withdrawal request and ensure that the withdrawal address matches the selected network.

If you deposited using a credit card, please submit your withdrawal request using the "International Bank Wire / Bank Wire Global" method and provide a bank account in the same country or region as the card-issuing bank.

You may submit a withdrawal request at any time, and the relevant team will complete its review within 24 hours. However, withdrawal payments are processed only on working days. If you submit a request between Friday evening and the weekend, the payment will be arranged in the order received from the next working day (usually Monday).

You may submit withdrawal requests over the weekend. Requests are reviewed within 24 hours. Once approved and debited, you will receive an email notification. As weekends are not working days, some withdrawal methods may be paid on a working day instead. Please refer to the Client Portal for the actual time taken for the funds to be credited.

If a public holiday affects banks’ operating hours or the normal functioning of deposit or withdrawal channels, the related services and crediting timelines may be delayed. We will notify you of the affected channels and arrangements by email and through announcements in the Client Portal. We recommend checking the latest announcements regularly. Please refer to the announcement in effect at the time for details of the actual impact.

A withdrawal request can only be cancelled while it is in the "Submitted" status. Please log in to the Client Portal, go to [Reports] > [Funding Report] and click the red button to cancel it. Once the request has moved to the "Processing" or "Completed" status, it can no longer be cancelled.